Shipping & Returns
We estimate a delivery time of 3 to 5 days from the day you place your order. Opt for Express post and receive your order within 2 /3 days! Please find more informnation below.
1. Shipping options & times.
The shipping information below shows delivery times after dispatch, which is 48 hours.
We offer two types three shipping to our customers.
Standard Airmail: this is free worldwide. The service used is the Standard Post service of the Irish Post (An Post). Standard Airmail times from dispatch- Ireland- 1 / 2 working days. UK- 5 / 6 working days. Europe- 5 / 6 working days. USA- 5/7 working days. The rest of world- 7 / 9 working days.
Express Post: there is one flat fee per delivery to all destinations. Express Post postal times from dispatch- Ireland- 1 working day . UK- 2 / 3 working days. Europe- 3 / 5 working days. USA- 4 / 5 working days. The rest of world- 5 working days. The service used is the Anpost Express Post service of the Irish Post (An Post). Registered deliveries can be tracked here.
Each print is backed with cardboard and wrapped in tissue for protection. Each order is then wrapped in a heavy card for added protection during delivery.
All prints are dispatched from Dublin, Ireland.
Christmas postal times(Last day for ordering)- Ireland- 20th Dec, UK & Europe- 17th Dec, USA -14th Dec.
2. Shipping to an alternative address
If you would like to ship to a different address than your billing address you can specify it at the first step of the checkout process of our shopping cart. The billing address you provided at registration is prefilled here. At the second step you can specify your billing address. This is also prefilled with the billing address you provided at registration. The third step takes you over to the secure payment processing page. Depending on your choice payments are processed by Worldpay or Paypal, both are leading secure payment gateways.
3. Gift wrapping
If you would like your order gift wrapped this option is available during checkout. You will have an opportunity to provide a gift card with a message here as well. To finish off a great gift you have to have great wrapping, Carla prides herself in the wrapping of her gifts. She wraps each gift in tissue paper then in quality wrapping paper. Each gift includes a handmade gift card and ribbon is placed on the outer packaging.
4. Print Sizes:
Our main print range (Animals and Personalised) have the size 30 x 40cm or our larger print 40 x 50 cm. Growth charts have the size 132 x 31 cm Folded for easy delivery. World maps and other wall maps - 50 x 70 cm
5. Purchasing and Website Security:
Use the Add To Cart button near each print to choose items and the Shopping Cart link on the left or the top to access your shopping cart at any time.
You can check out from the shopping cart or from the top of the site at any time.
All personal details provided will be for the use of the purchase and will never be used outside 'Carla Daly Prints' or disclosed to any third party. Our shopping cart credit card payments are handled by Worldpay or Paypal (depending on your choice), they are both leading secure online credit card transaction services. Your credit card details are not disclosed at any time during or after the payment process to anybody other than Worldpay or Paypal (they are not disclosed to us). We accept the following debit and credit cards: Visa, Visa Purchasing, Delta, Mastercard, and Laser through Worldpay and Visa, Mastercard, American Express, Discover through Paypal. If you use Paypal for payments you do not require a Paypal account to pay for your prints.
Damaged prints - Carla prides herself in the quality of her prints if you receive a damaged print please contact us immediately for a refund or replacement print. Please wait for our confirmation of receipt of your email before you send your purchase back. We will ask you if you would like us to replace the print (provided it is still available) or refund your card. Wrap the item securely and include a short note explaining the reason for return. Return to the Carla Daly, 11 Cambridge Ave, Ringsend, D04 DW66, Ireland. We will also pay the return shipping costs.
Undamaged Prints, Non Personalised -You may return new, opened or unopened items sold and fulfilled by 'Gifts4Baby.ie' within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).You should expect to receive your refund within four weeks. We will notify you via e-mail of your refund once we have received and processed the returned item.
Personalised Prints With Error - Any personalised print with an error on it will be resent immediately. Unfortunatley, if the print is personalised as you directed, and as a personalised print is unique to you, we can't refund if you simply don't like your print when you receive it. We display on the website as close as we can the way your finished print will look like. Each personalised print is individually created to suit you, colours may vary slightly.
Carla prides herself in the quality of her prints if you have any issue with quality please contact Carla at this email address. She will do her utmost to see your complaints are dealt with to your satisfaction.